Director of Quality & Learning

Role summary

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The Director of Quality & Learning leads the hotel’s quality assurance, training and continuous-improvement programs. Requirements generally include a bachelor’s degree in hospitality, business or a related field, along with substantial experience in luxury hotels, learning and development, quality management or guest-experience operations. Strong knowledge of service standards, audit processes, coaching and performance improvement is expected. The successful candidate should be an engaging communicator, confident trainer and effective leader who can work with multicultural teams. The role requires close collaboration with department heads, monitoring guest feedback and quality scores, delivering training, and ensuring Ritz-Carlton and Marriott standards are consistently achieved.

About the employer

The Ritz-Carlton Doha is a luxury waterfront resort in Qatar operated by Marriott International, one of the world’s largest hospitality companies. The property combines upscale accommodation, restaurants, leisure facilities, meeting spaces and highly personalized guest service. As part of The Ritz-Carlton brand, it follows demanding standards for service excellence, employee development and attention to detail. The hotel serves international leisure travelers, business guests, families, weddings and major events. Employees work in a multicultural environment and benefit from Marriott’s global systems, training resources and career opportunities. The company typically provides a structured package for overseas hires, which may include accommodation or an allowance, transportation, medical coverage, annual leave and return airfare. Exact benefits depend on the employment contract and the candidate’s experience.

Working in Qatar

Qatar is a compact Gulf country rather than an island, with Doha as its main employment and lifestyle center. Hospitality opportunities are available in luxury hotels, resorts, restaurants, events, tourism, aviation and large-scale developments. The culture is welcoming but conservative: modest clothing is expected in public, alcohol is restricted to licensed venues, and local customs should be respected, especially during Ramadan. Doha offers modern shopping malls, beaches, museums, desert excursions and an international expatriate community. Summers are extremely hot, while winter is comfortable and popular for outdoor activities. Most overseas employees need employer sponsorship for a work residence permit; the employer normally arranges entry, medical checks and documentation. Candidates should confirm housing, transport, insurance, flights, leave and family sponsorship before relocating.