Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, manages check-in and check-out, processes payments, handles reservations and room requests, answers questions, and helps resolve concerns professionally. Candidates should have strong communication and customer-service skills, a positive and well-presented manner, sound computer ability, and good attention to detail. Previous hotel, reception, or customer-facing experience is helpful, while familiarity with Marriott systems is an advantage. The role requires flexibility to work rotating shifts, including mornings, evenings, weekends, and public holidays. The successful candidate is expected to create a warm Westin guest experience, work effectively with other departments, remain calm under pressure, and follow hotel, safety, and service standards.

About the employer

The Westin Perth is a luxury hotel operated under Westin Hotels & Resorts, part of Marriott International, one of the world’s largest hospitality companies. Located in central Perth, the hotel offers guestrooms, restaurants, wellness facilities, event spaces, and services aimed at business and leisure travellers. Westin’s brand identity focuses on wellbeing, with its guest experience built around sleep, nutrition, movement, and personal renewal. Marriott International provides structured training, global career opportunities, employee travel benefits, and established service standards. At The Westin Perth, employees work in a polished, multicultural environment where teamwork, genuine hospitality, professional presentation, and attention to guest wellbeing are important parts of everyday service.

Working in Australia

Australia offers hospitality opportunities in hotels, resorts, restaurants, tourism, events, and remote accommodation, particularly in Perth, Sydney, Melbourne, Brisbane, and regional tourist areas. Workplaces are generally multicultural, informal but professional, and strongly focused on safety, fairness, and customer service. Perth provides a relaxed lifestyle, sunny weather, beaches, outdoor activities, and a comparatively spacious cost of living, although housing can be expensive. Australia is a country and continent rather than a single island, with Tasmania as its major island state. Visitors generally need an appropriate visa, such as a tourist, student, Working Holiday, or employer-sponsored visa; work rights depend on the visa conditions. Applicants should check current requirements through the Australian Department of Home Affairs. Relocating typically involves securing work rights, accommodation, tax registration, health cover, and sufficient savings for initial expenses.