Intern Account Management Merchant Growth

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This internship supports Grab’s merchant growth and account management activities in Malaysia. Typical responsibilities include helping manage merchant relationships, tracking account performance, preparing reports, identifying growth opportunities, coordinating campaigns, and supporting sales or retention initiatives. Candidates are generally expected to be pursuing a diploma or degree in business, marketing, management, economics, or a related field. Strong communication, organisation, analytical, and presentation skills are important, along with confidence using spreadsheets and willingness to work with multiple stakeholders. The role suits a proactive, commercially minded student who can learn quickly, handle details responsibly, and contribute in a fast-paced technology and delivery environment.

About the employer

Grab is a Southeast Asian technology company headquartered in Singapore, operating across mobility, food delivery, parcel delivery, digital payments, and financial services. Its platform connects consumers, driver-partners, delivery-partners, and merchants in markets including Malaysia. Grab’s merchant business helps restaurants, retailers, and other businesses reach customers, manage orders, promote products, and use digital tools to grow. The company is known for its regional scale, mobile-first services, and focus on creating economic opportunities through its platform ecosystem. Work at Grab commonly involves cross-functional collaboration, data-informed decision-making, customer focus, and adapting quickly to changing market needs. Interns may gain exposure to commercial operations, account management, marketing campaigns, and technology-enabled business development.

Working in Malaysia

Malaysia offers opportunities in technology, e-commerce, logistics, finance, tourism, manufacturing, healthcare, and shared services. Kuala Lumpur and the Klang Valley are the main corporate hubs, while Penang, Johor, Sabah, and Sarawak also have growing industries. The culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in business, alongside Malay and other local languages. Lifestyle ranges from busy city living to relaxed coastal and island communities. Popular island destinations include Langkawi, Penang, Tioman, Perhentian, Redang, and parts of Sabah. Foreign nationals generally need an employer-sponsored work pass, while internships may require appropriate student or employment authorization. Costs are moderate compared with many regional capitals, though Kuala Lumpur housing can be expensive. Research visa rules, accommodation, transport, healthcare, and local employment conditions before relocating.