Strategy And Operations Manager Deliveries

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

Grab is seeking a Strategy and Operations Manager to improve delivery performance in Indonesia. The role typically involves developing operational strategies, analyzing business and delivery data, identifying efficiency opportunities, managing initiatives, and working closely with product, commercial, finance, and field teams. Candidates are expected to have several years of experience in strategy consulting, operations, business development, logistics, or a related field, along with strong analytical and problem-solving skills. Excellent communication, stakeholder management, project execution, and advanced spreadsheet or presentation abilities are important. Experience in marketplaces, last-mile delivery, e-commerce, or technology companies is advantageous. The successful candidate should be commercially aware, comfortable in a fast-paced environment, and able to turn insights into measurable operational improvements.

About the employer

Grab is a Southeast Asian technology company headquartered in Singapore, operating across mobility, deliveries, and digital financial services. Through its superapp, Grab connects consumers with drivers, delivery partners, merchants, and financial-service providers in countries including Indonesia, Malaysia, Singapore, Thailand, Vietnam, and the Philippines. In Indonesia, its services include ride-hailing, food and parcel delivery, payments, and related merchant and driver solutions. The company’s work combines technology, logistics, data, and local market operations. Grab employs people in engineering, product, operations, commercial, finance, risk, and customer experience roles. Its workplace is generally fast-moving and data-driven, with frequent collaboration across countries and functions. Employees are expected to be adaptable, customer-focused, and comfortable solving complex problems at scale.

Working in Indonesia

Indonesia offers strong opportunities in technology, e-commerce, logistics, tourism, finance, manufacturing, and digital services. Jakarta, on Java, is the main corporate and technology hub, while Bali attracts tourism, hospitality, creative, and remote-work professionals. Surabaya, Bandung, Medan, and Makassar also have growing business activity. Indonesian culture values hospitality, community, respect for hierarchy, and relationship-building; English is common in international companies, but Indonesian is essential for many local roles. Living costs vary widely: Jakarta and Bali can be expensive, while many cities are more affordable. Foreign employees generally need employer sponsorship and an appropriate work visa or stay permit; working on a tourist visa is not permitted. Relocation packages may cover flights, housing, insurance, and immigration support, but this varies by employer. Check current immigration rules, tax obligations, healthcare access, and local employment regulations before moving.