Senior Manager, Customer Operations Group

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior Manager, Customer Operations Group is expected to lead customer-facing operational teams, strengthen service quality, improve customer satisfaction and ensure efficient delivery of DHL’s solutions. Responsibilities typically include managing performance against service-level agreements, developing operational processes, handling escalations, coordinating with commercial and internal stakeholders, and using data to identify improvement opportunities. Candidates should bring substantial experience in customer operations, logistics, supply chain or service management, together with strong leadership, communication and problem-solving skills. Experience managing large teams, overseeing continuous-improvement initiatives and working in a regional or multinational environment is highly desirable. The role also requires commercial awareness, resilience, sound judgment and the ability to work effectively across cultures.

About the employer

DHL is a global logistics and supply-chain company operating across more than 220 countries and territories. It provides express delivery, freight transportation, warehousing, contract logistics, e-commerce fulfilment and supply-chain management services. DHL is part of DHL Group, headquartered in Germany, and is widely recognized for its international delivery network, technology-enabled operations and focus on sustainability. In Singapore, the company supports regional trade and serves businesses across industries including technology, healthcare, manufacturing, retail and consumer goods. DHL employs a large international workforce and offers career opportunities in operations, customer service, transport, aviation, commercial functions, engineering and corporate services. Its working environment generally emphasizes service reliability, operational excellence, compliance, teamwork and continuous improvement. Benefits and employment terms vary according to the specific DHL business division, seniority and local employment contract.

Working in Singapore

Singapore is a compact, highly connected island city-state and a major Asian hub for logistics, aviation, finance, technology and regional headquarters. Job opportunities are particularly strong in supply-chain management, freight forwarding, e-commerce, data, engineering, healthcare, finance and professional services. The culture is multicultural, efficient and generally business-oriented, with English widely used at work. Lifestyle options range from modern shopping districts and international dining to hawker centres, parks, beaches and nearby islands. Public transport is excellent, although housing and daily expenses can be high. Foreign professionals normally need an employer-sponsored work pass, such as an Employment Pass or S Pass, subject to salary, qualifications and government approval. Relocating employees should budget carefully for rent, healthcare, transport, deposits and schooling where relevant. Singapore’s warm, humid climate and year-round tropical weather are also important considerations.