SL operation GM

Role summary

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The SL Operation GM leads service-logistics operations in Japan, overseeing performance, customer service, compliance, cost control, and team development. Requirements typically include substantial experience in logistics, supply chain, transportation, or contract operations; proven leadership of large teams; strong commercial and financial understanding; and the ability to manage operational change. Fluency in Japanese and business English is likely expected, together with sound knowledge of safety, quality, customs, and regulatory standards. The successful candidate should be customer-focused, data-driven, decisive, and comfortable working across functions and cultures. Experience with DHL processes, healthcare or technical logistics, and continuous-improvement methods would be advantageous.

About the employer

DHL is a global logistics and supply-chain company operating in more than 220 countries and territories. It provides international express delivery, freight forwarding, contract logistics, supply-chain management, e-commerce logistics, and specialized services such as life sciences and technical logistics. DHL is part of DHL Group, headquartered in Germany, and employs hundreds of thousands of people worldwide. In Japan, the company supports manufacturers, retailers, technology businesses, healthcare organizations, and other international customers through transportation networks, warehouses, customs expertise, and technology-enabled supply-chain solutions. DHL is known for its multinational working environment, structured operational standards, focus on customer service, and investment in sustainability and employee development. Senior operations leaders are generally expected to improve service quality, productivity, safety, employee engagement, and profitable growth while maintaining strong compliance.

Working in Japan

Japan offers opportunities in logistics, manufacturing, technology, finance, tourism, healthcare, and international business, with the largest employment markets around Tokyo, Osaka, Nagoya, and Fukuoka. Its culture values punctuality, respect, teamwork, preparation, and attention to detail. Workplaces can be hierarchical, although international companies often use more flexible practices. Lifestyle ranges from highly urban living in Tokyo to quieter coastal, rural, and mountain communities. Japan has excellent railways, safe cities, reliable public services, and varied food and recreation, but housing and commuting in major cities can be expensive. Foreign employees usually need an employer-sponsored work visa, commonly an Engineer/Specialist in Humanities/International Services or a managerial status, depending on duties and seniority. A valid job offer, passport, qualifications, and supporting company documents are normally required. Learning Japanese greatly helps with daily life and workplace integration. Relocation packages may cover flights, temporary housing, visa support, and moving expenses.