Front Office - Internship

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This internship supports the Front Office team at Banyan Tree Dubai, assisting with guest arrivals and departures, reservations, check-in and check-out, telephone enquiries, guest requests, and basic administrative tasks. Candidates are generally expected to be enrolled in or recently completing a hospitality, tourism, or related programme. Strong communication skills, a professional appearance, customer-service orientation, and basic computer knowledge are important. Fluency in English is typically required; additional languages are an advantage. The successful candidate should be confident, attentive to detail, culturally aware, flexible with shifts, and willing to work weekends and public holidays while maintaining Banyan Tree’s standards of warm, personalised service.

About the employer

Banyan Tree Dubai is a luxury resort in Dubai operated under Banyan Group, formerly known as Banyan Tree Group, and part of the Accor hospitality portfolio. The brand is recognised for nature-inspired design, wellness, sustainability, and personalised service. The Dubai property offers upscale accommodation, restaurants, beach and leisure facilities, spa experiences, and event services for international leisure and business guests. Employees work in a multicultural environment where attention to detail, genuine hospitality, and guest wellbeing are central to the service culture. As an international hotel group, Banyan Group and Accor can provide exposure to luxury hospitality operations and potential career development across hotels, resorts, food and beverage, wellness, and guest services.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, with Dubai offering extensive opportunities in hotels, resorts, restaurants, tourism, retail, aviation, and events. The culture combines Emirati traditions, Islamic values, and a highly international population; respectful dress and behaviour are expected, especially in public and workplace settings. Dubai lifestyle is modern and active, with beaches, shopping, dining, desert activities, and strong public transport, although rent and daily expenses can be high. For most hotel roles, the employer arranges an employment or internship visa, subject to UAE regulations and medical clearance. Candidates should confirm whether accommodation, meals, transport, insurance, and flights are included. Bring attested documents when requested and budget for initial costs before receiving a stipend or salary.