Guest Services Officer (Receptionist Arabic Speaker)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Services Officer (Receptionist) welcomes guests, completes check-in and check-out, manages reservations and payments, answers enquiries, handles requests or complaints, and coordinates with other hotel departments. The role requires previous front-office or guest-service experience, strong communication and customer-care skills, professional presentation, and confidence using hotel property-management systems. Fluency in Arabic and English is expected, while knowledge of additional languages is an advantage. The successful candidate should be organized, calm under pressure, culturally sensitive, and available to work rotating shifts, weekends, and public holidays. A hospitality qualification and experience in a luxury or international hotel environment are beneficial.

About the employer

Sofitel Dubai The Palm is a luxury beachfront resort on Palm Jumeirah, Dubai, operated under Sofitel, Accor’s French-inspired luxury hospitality brand. The resort combines contemporary accommodation with French elegance and Polynesian-inspired design, offering rooms, suites, apartments, restaurants, bars, leisure facilities, pools, a private beach, and spa services. It serves international leisure travelers, families, business guests, and event visitors. As part of Accor, the hotel benefits from a global hospitality network, structured training, employee development opportunities, and international brand standards. Employees are expected to provide polished, personalized service while reflecting Sofitel’s focus on local culture, refined experiences, and warm French hospitality. The property’s large resort environment provides opportunities to work with guests and colleagues from many nationalities.

Working in United Arab Emirates

The United Arab Emirates is a federation of seven emirates rather than an island, with Dubai and Abu Dhabi offering the largest hospitality job markets. Opportunities are strong in hotels, restaurants, tourism, events, aviation, retail, and wellness, especially for candidates with language skills and luxury-service experience. UAE culture blends Emirati traditions with a highly international lifestyle; modest public dress, respectful behavior, and awareness of Islamic customs are important. Dubai offers beaches, shopping, dining, desert activities, and an active expatriate community, although summer heat is intense and living costs can be high. Most overseas employees need an employer-sponsored residence visa and work permit; the employer normally arranges medical tests, Emirates ID, and related processing. Candidates should confirm accommodation, transport, meals, insurance, gratuity, leave, and contract terms before relocating. Recruitment fees should not be paid to employers or agents.