Room Service Order Taker

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Room Service Order Taker receives and records guest food and beverage orders by telephone, explains menu items, confirms preferences, communicates orders accurately to the kitchen and service team, and follows up to ensure guest satisfaction. Candidates should have hospitality or hotel experience, good spoken English, a polite telephone manner, basic computer and order-entry skills, and strong attention to detail. Knowledge of additional languages and experience with luxury or international hotels are advantageous. The successful candidate is expected to remain calm during busy periods, work shifts including weekends and public holidays, maintain professional grooming, and deliver efficient, friendly service in line with Rixos and Accor standards.

About the employer

Rixos The Palm Hotel & Suites is a luxury all-inclusive resort located on Dubai’s Palm Jumeirah, United Arab Emirates. The property is part of Rixos Hotels, a hospitality brand operated within the Accor group, known for combining premium accommodation, international dining, entertainment and wellness experiences. The resort serves leisure travellers, families, couples and groups, with restaurants, bars, pools, beach facilities, spa services and extensive guest activities. Employees work in a multicultural environment where warm, personalized service and attention to detail are central to the guest experience. As an international resort, Rixos The Palm typically offers opportunities across food and beverage, housekeeping, front office, culinary operations, recreation, engineering and administration. Benefits for eligible employees may include accommodation, meals, transportation, medical insurance, annual leave and travel allowances, depending on the contract and company policy.

Working in United Arab Emirates

The United Arab Emirates is not an island, but Dubai is a coastal city and the Palm Jumeirah is a man-made island. Hospitality offers many opportunities in hotels, resorts, restaurants, airlines, tourism and events, especially in Dubai and Abu Dhabi. UAE workplaces are highly multicultural, with English widely used alongside Arabic and many other languages. The lifestyle combines modern shopping, beaches, nightlife, desert activities and international dining, while Islamic customs, modest public behaviour and respect during Ramadan remain important. Most overseas employees require an employer-sponsored work visa; the company normally arranges entry permission, medical testing, Emirates ID and residency processing. Candidates should verify salary, service charge, accommodation, transport, insurance, leave and contract terms before accepting. Dubai is convenient and safe, but rent and daily expenses can be high if accommodation is not provided. Summer temperatures are extremely hot, so air-conditioned living and working environments are common.