Front Office Receptionist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Receptionist welcomes guests, manages check-ins and check-outs, processes payments, answers questions, handles reservations and responds to guest requests professionally. Candidates are generally expected to have customer service or hotel reception experience, strong communication skills, a friendly and well-presented manner, and good computer skills. Familiarity with hotel systems such as Opera is useful. The role requires flexibility to work rotating shifts, including mornings, evenings, weekends and public holidays. Candidates should be organised, reliable, comfortable working in a busy environment and legally entitled to work in Australia. Multilingual ability and knowledge of Melbourne are advantageous.

About the employer

ibis Melbourne Hotel & Apartments is part of ibis, Accor’s internationally recognised economy and midscale hotel brand. Located in Melbourne, the property provides accommodation suitable for business and leisure travellers, including hotel rooms and apartment-style options. ibis focuses on practical comfort, friendly service and convenient facilities at accessible prices. As an Accor property, it operates within a global hospitality group with hotels and resorts across many countries. Employees typically work in a multicultural environment and may benefit from structured training, career development and access to Accor’s wider employment network. The hotel serves guests visiting Melbourne for tourism, business, events and extended stays, so teamwork, efficiency and a welcoming attitude are important across front office and operational roles.

Working in Australia

Australia offers hospitality opportunities in hotels, resorts, restaurants, cafés, events and tourism, particularly in Melbourne, Sydney, Brisbane, Perth, Adelaide, Cairns and regional destinations. The culture is generally informal, multicultural and service-focused, with strong emphasis on punctuality, workplace safety and respectful communication. Lifestyle varies from busy city living to relaxed coastal or regional communities, with excellent beaches, outdoor activities and diverse food. Common visa pathways include employer-sponsored visas, skilled visas, student visas with work rights and Working Holiday visas for eligible nationalities. Applicants should confirm current rules through the Australian Department of Home Affairs. Relocation costs can be high, especially in major cities, so arrange accommodation, health insurance, a tax file number and an Australian bank account. Hospitality roles may involve weekends, nights and public holidays, but can provide valuable local experience and career progression.