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The Telecommunication Agent operates the hotel telephone and communication systems, answers and transfers internal and external calls, records messages, responds to guest requests, and coordinates with hotel departments. Candidates should have previous experience in a hotel switchboard, guest services, or a similar customer-facing role, along with clear spoken English and strong telephone etiquette. Additional languages and familiarity with hotel communication or property-management systems are advantageous. The role requires a professional appearance, good organization, accurate record-keeping, discretion, and the ability to remain calm and helpful during busy periods. Candidates are expected to provide prompt, courteous service and follow Rixos and Accor standards at all times.
Rixos Marina Abu Dhabi is a luxury resort in Abu Dhabi operated under the Rixos brand and part of Accor’s international hospitality portfolio. The property combines upscale accommodation, restaurants, leisure facilities, entertainment, and guest services in a waterfront setting. Rixos is known for an all-inclusive, energetic resort experience with strong emphasis on food and beverage, family activities, wellness, and personalized service. As part of Accor, the hotel benefits from global hospitality standards, structured training, international career opportunities, and employee benefits that vary by role and location. Staff are expected to deliver polished, warm, and efficient service while working closely across departments. The resort environment can be fast-paced, multicultural, and guest-focused, making it suitable for candidates seeking experience in luxury hotels and large international operations.
The United Arab Emirates is not an island, but Abu Dhabi is a coastal city with beaches, waterfront districts, and nearby islands. Hospitality, tourism, aviation, retail, events, and food and beverage offer regular employment opportunities, particularly in major hotels and resorts. The culture is multicultural and generally welcoming, while Islamic customs require respectful dress and behavior, especially in public and religious places. Life in Abu Dhabi is modern, safe, and convenient, although accommodation and transport costs can be high without an employer package. Employees commonly receive a UAE work permit and residence visa sponsored by the company; never work on a tourist visa. Employers may also provide accommodation, transport, insurance, meals, and annual-flight benefits. Before relocating, confirm salary, working hours, probation, accommodation, overtime, leave, and visa terms in writing.
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