Reservation Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Agent manages room bookings, amendments, cancellations, and guest enquiries through telephone, email, and reservation systems. Candidates should have hospitality or reservations experience, strong English communication skills, good computer and hotel-system knowledge, and excellent attention to detail. Knowledge of additional languages and experience with Opera or similar property-management systems are advantageous. The role requires accurate handling of rates, availability, payment details, and guest preferences while supporting occupancy and revenue goals. The successful candidate is expected to provide prompt, professional service, coordinate closely with Front Office and Sales teams, resolve booking issues courteously, and remain flexible for shifts, weekends, and public holidays.

About the employer

Rixos Premium Qetaifan Island North is a luxury resort in Lusail, Qatar, operated under the Rixos brand and part of Accor. The resort combines upscale accommodation with all-inclusive hospitality, restaurants, entertainment, leisure facilities, and family-oriented experiences. Located on Qetaifan Island North, it is positioned as a major destination for tourism, events, and recreation in Qatar. Rixos properties are known for energetic service, international guests, extensive dining, and entertainment-led resort operations. As an Accor hotel, the property provides employees with exposure to global hospitality standards, structured operating procedures, and potential opportunities within an international network. Reservation staff support the guest journey before arrival by converting enquiries into bookings, maintaining accurate reservation records, and helping the resort achieve strong occupancy and revenue performance.

Working in Qatar

Qetaifan Island North is a developing leisure destination in Lusail, close to Doha and major attractions. Hospitality opportunities include reservations, front office, food and beverage, housekeeping, culinary work, engineering, spa services, sales, and entertainment. Qatar’s culture values hospitality, modest dress, family life, and respect for Islamic traditions; Arabic is the official language, while English is widely used in hotels. The lifestyle is modern and generally safe, with beaches, malls, restaurants, museums, and desert activities available, although summers are extremely hot. Foreign employees normally need an employer-sponsored work visa and residence permit. Employers may provide accommodation or an allowance, transport, medical insurance, and annual air travel, but benefits should be confirmed in the offer. Candidates should verify contract terms, probation, working hours, leave, and recruitment costs before relocating. Doha and Lusail offer broad services, but living expenses can be significant without employer support.