Front Office Assistant Manager (Duty Manager)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Assistant Manager (Duty Manager) supports the daily operation of the hotel’s reception and guest services teams at Pullman Sydney Airport. Requirements typically include previous front office or duty management experience, strong communication and organisational skills, professional presentation, knowledge of hotel property-management systems, and flexibility to work rotating shifts, weekends and public holidays. The successful candidate is expected to lead by example, supervise team members, resolve guest concerns promptly, manage arrivals and departures, maintain service standards, coordinate with other departments, and handle operational issues confidently. Experience in a luxury or international hotel environment and knowledge of Opera or similar systems are advantageous.

About the employer

Pullman Sydney Airport is an upscale business and leisure hotel located close to Sydney Airport in Mascot, New South Wales. It forms part of Accor, a major international hospitality group operating hotels, resorts and serviced residences across numerous brands and destinations. Pullman hotels are designed for business travellers, modern professionals and guests seeking efficient service with contemporary style. The Sydney Airport property provides accommodation, dining, meetings and events, and convenient access to the airport and central Sydney. Employees typically work in a multicultural environment with structured service standards, training opportunities and access to Accor’s global employee benefits and loyalty programs. The hotel places emphasis on guest experience, operational efficiency, teamwork and professional development across front office, food and beverage, housekeeping and other departments.

Working in Australia

Australia offers strong hospitality opportunities in hotels, resorts, restaurants, tourism and events, particularly in Sydney, Melbourne, Brisbane, Perth and regional destinations. The culture is generally informal, multicultural and respectful of personal space, while workplaces value punctuality, initiative, teamwork and clear communication. Sydney provides excellent dining, beaches, public transport and international connections, but living costs and rents are high. Australia has a relaxed outdoor lifestyle, with opportunities for coastal activities, national parks and sport. Foreign workers need an appropriate visa, such as an employer-sponsored visa, skilled visa, Working Holiday visa or student visa with work rights; eligibility depends on nationality, occupation, age and qualifications. Relocating usually requires arranging a tax file number, bank account, health insurance and suitable accommodation. Hospitality experience, English proficiency and customer-service skills are valuable when seeking work.