Duty Manager (Front Office)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager supports the Front Office Manager in overseeing daily hotel operations, ensuring smooth arrivals, departures, guest services and communication between departments. Requirements typically include previous hotel front office or supervisory experience, strong knowledge of Opera or similar property-management systems, excellent English communication, sound administrative ability and the legal right to work in New Zealand. The successful candidate is expected to lead by example, resolve guest concerns professionally, maintain luxury service standards, manage emergencies and support the team during busy shifts. Flexibility to work evenings, weekends and public holidays is essential. A calm, organised and guest-focused approach, together with confidence handling operational decisions, is highly valued.

About the employer

Accor is a major international hospitality group operating hotels, resorts and serviced residences across more than 110 countries. Its portfolio includes luxury, premium, midscale and economy brands such as SO/, Fairmont, Sofitel, Pullman, Novotel, Mercure and ibis. SO/ Auckland is a distinctive luxury lifestyle hotel in central Auckland, known for contemporary design, food and beverage experiences, wellness facilities and personalised service. Accor places strong emphasis on guest satisfaction, responsible hospitality, professional development and an inclusive workplace. Employees may also benefit from group-wide learning programmes, hotel discounts and opportunities to move between properties and countries. In this role, the successful candidate would represent both the SO/ Auckland brand and Accor’s wider service culture while helping deliver an energetic, polished and memorable guest experience.

Working in New Zealand

New Zealand offers hospitality opportunities in Auckland, Queenstown, Wellington, Christchurch, Rotorua and coastal resort areas. Hotels, restaurants, tourism operators and seasonal properties regularly recruit front office, food and beverage, housekeeping and management staff. The culture is generally friendly, informal and respectful, with strong attention to work-life balance, safety and inclusion. Auckland provides urban convenience, diverse dining and easy access to beaches and nature, while living costs—especially rent—can be high. Workers usually need an appropriate visa, such as an Accredited Employer Work Visa, working holiday visa or residence pathway; requirements depend on nationality, age, occupation and employer accreditation. Candidates should confirm current rules through Immigration New Zealand. Relocation planning should include flights, accommodation, tax registration, banking, healthcare eligibility and proof of work rights. Public transport is useful in Auckland, although a car helps for regional travel.