Food & Beverage Reservations Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Food & Beverage Reservations Agent manages dining reservations, guest enquiries, table availability and booking records for the hotel’s restaurants and bars. Candidates should have previous experience in restaurant reservations, front office, guest relations or food and beverage operations, ideally within a luxury hotel. Strong English communication, telephone etiquette, computer literacy and attention to detail are essential; additional languages are beneficial. The successful candidate is expected to provide warm, efficient service, understand restaurant concepts and menus, coordinate closely with outlet teams, handle amendments or cancellations accurately, and promote suitable dining experiences. Flexibility for shifts, weekends and public holidays, a professional appearance, and a genuine interest in exceeding guest expectations are also required.

About the employer

SLS Dubai Hotel & Residences is a luxury lifestyle hotel in Downtown Dubai, operated under the SLS brand by Ennismore, part of the Accor group. The property combines hotel rooms, branded residences, restaurants, lounges, nightlife and leisure facilities, with a design-led atmosphere aimed at international travellers and local residents. SLS is known for its bold personality, high-energy service and distinctive dining and entertainment concepts. Team members work in a multicultural environment and are expected to deliver personalised, polished guest experiences while supporting the hotel’s restaurants and wider lifestyle offerings. As part of the Accor network, the hotel may provide structured training, career development, employee benefits and opportunities to move within a large international hospitality group, subject to the position and local employment conditions.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the widest range of hospitality, tourism, retail, aviation and business jobs. The culture blends Emirati traditions with a large international community; modest dress in public areas, respect for religion and local customs, and professional courtesy are important. Dubai offers modern apartments, beaches, restaurants, shopping, nightlife and desert activities, although rent and transport can be expensive. Employers normally sponsor an employment visa, residence permit, medical checks and Emirates ID for eligible overseas hires. Do not work on a tourist visa. Relocation packages vary and may include accommodation, transport, flights, insurance or meals, so confirm the contract carefully. Salaries are generally tax-free for individuals, but living costs and probation terms should be reviewed before accepting an offer.