Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, coordinates with hotel departments, and helps resolve guest concerns. Candidates are expected to have strong communication and customer-service skills, a professional appearance, attention to detail, and confidence using hotel systems. Previous front-office or hospitality experience is helpful, while knowledge of Opera or similar property-management systems is an advantage. The role requires flexibility to work rotating shifts, including mornings, evenings, weekends, and public holidays. A positive attitude, reliable work habits, and the ability to remain calm in a busy environment are important. English communication skills and the legal right to work in Australia are generally required.

About the employer

Novotel Perth Murray Street is a contemporary Accor hotel located in central Perth, Western Australia. It offers comfortable accommodation, dining, meeting facilities, leisure amenities, and convenient access to the city’s business, shopping, cultural, and entertainment areas. The hotel is part of Novotel, Accor’s internationally recognised midscale brand, which focuses on comfortable stays, practical services, and welcoming experiences for business and leisure travellers. Accor is a major global hospitality group operating hotels, resorts, and serviced properties across numerous countries and brands. Employees typically work in a multicultural environment with structured service standards, training opportunities, and access to Accor’s wider career network. Guest-facing team members contribute directly to the hotel experience by providing efficient, friendly, and personalised service throughout each guest’s stay.

Working in Australia

Australia offers hospitality opportunities in hotels, resorts, restaurants, bars, events, tourism, and remote accommodation locations. Major employment hubs include Perth, Sydney, Melbourne, Brisbane, the Gold Coast, Cairns, and regional resort areas. Workplace culture is generally friendly, direct, team-oriented, and focused on safety, equality, punctuality, and good customer service. Lifestyle varies from vibrant city living to relaxed coastal or regional communities, with excellent beaches, outdoor activities, and diverse food and cultural experiences. Rent and living costs can be high, especially in major cities, so budgeting is important. Foreign applicants need appropriate work rights, such as an employer-sponsored visa, Working Holiday visa, or another eligible temporary or permanent visa. Requirements depend on nationality, age, qualifications, and occupation. Before relocating, confirm visa conditions, arrange accommodation, obtain a tax file number, and check health insurance and employment entitlements.