Front Office Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Supervisor oversees daily reception and guest-service operations, ensuring smooth check-in, check-out, reservations support, billing accuracy, complaint handling, and consistent delivery of Accor service standards. Candidates are generally expected to have previous front-office or hotel reception experience, strong communication and organizational skills, and confidence using hotel property-management systems. Fluency in English is typically required; Arabic or additional languages are advantageous. The successful candidate should be guest-focused, professional, calm under pressure, flexible with shifts, and capable of coaching and coordinating reception colleagues. Previous supervisory experience and knowledge of UAE hospitality practices are preferred.

About the employer

Novotel Dubai Al Barsha is a midscale Accor hotel located in Dubai’s Al Barsha district, close to major business areas, shopping destinations, attractions, and transport links. The hotel serves business travelers, families, groups, and leisure guests, offering accommodation, dining, meeting facilities, and recreational services. As part of Accor, one of the world’s leading hospitality groups, Novotel follows international standards for guest service, employee development, sustainability, and operational performance. The property provides an internationally minded workplace where employees work with guests and colleagues from many cultures. Front-office team members are expected to represent the hotel professionally, create welcoming experiences, and support efficient day-to-day operations. Employment packages in Dubai may include benefits such as service charge, meals, transportation, accommodation or allowance, medical insurance, and annual leave, depending on the contract.

Working in United Arab Emirates

The United Arab Emirates is not an island, but it offers extensive hospitality opportunities in Dubai, Abu Dhabi, Ras Al Khaimah, Fujairah, and other emirates. Hotels, resorts, restaurants, airlines, attractions, and events regularly recruit international workers. The culture combines Emirati traditions, Islamic values, and a highly diverse expatriate community; respectful dress and behavior are important, especially during Ramadan. Dubai offers a fast-paced lifestyle, excellent transport, shopping, beaches, and entertainment, although rent and daily expenses can be high. Most overseas employees need an employer-sponsored residence visa and work permit; employers usually arrange medical testing, Emirates ID processing, and related formalities. Do not work on a tourist visa. Before relocating, confirm salary, accommodation, transport, insurance, leave, probation terms, and recruitment fees. Summers are extremely hot, while winter is generally pleasant.