Reservations Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Agent manages individual and group bookings, responds to telephone and email enquiries, explains room types, rates and hotel facilities, and accurately updates reservations in the hotel system. The role typically requires previous experience in hotel reservations, front office or customer service, strong communication and administration skills, attention to detail, and confidence using booking or property-management systems. Candidates are expected to provide warm, professional service, convert enquiries into bookings, follow revenue and rate procedures, handle changes or cancellations efficiently, and work flexibly across weekends and public holidays. Knowledge of Accor systems and experience in a resort or high-volume environment would be advantageous.

About the employer

Novotel Cairns Oasis Resort is an Accor hotel in Cairns, Queensland, positioned close to the city centre, the Esplanade and the tropical attractions of Far North Queensland. The resort offers accommodation, dining, leisure facilities and services for holidaymakers, groups and business travellers visiting the Great Barrier Reef and surrounding region. Novotel is one of Accor’s internationally recognised hotel brands, known for practical, comfortable accommodation and friendly service for both business and leisure guests. As part of Accor, the property provides employees with access to a large global hospitality network, training opportunities and the ALL - Accor Live Limitless loyalty ecosystem. The hotel environment is generally guest-focused, multicultural and busy, particularly during school holidays, peak tourism periods and major events in Cairns.

Working in Australia

Australia offers hospitality opportunities in reservations, front office, food and beverage, housekeeping and resort operations, especially in Cairns, Sydney, Melbourne, Brisbane, the Gold Coast and regional tourist areas. Workplace culture is generally informal but professional, with emphasis on punctuality, safety, customer service and teamwork. Cairns provides a warm tropical lifestyle, outdoor activities and easy access to the Great Barrier Reef and the Daintree, although rent and transport should be considered carefully. Eligible applicants may use a Working Holiday visa, while skilled or employer-sponsored pathways may apply to suitable candidates; visa rules depend on nationality, occupation and sponsorship. Before relocating, confirm work rights, minimum pay, taxes, accommodation costs, health insurance and transport arrangements. Australian employers normally require a tax file number and bank account, and hospitality work may include weekends, evenings and public holidays.