Front Office Team Leader

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Team Leader supports the Front Office Manager in delivering efficient, welcoming guest service at Novotel Cairns Oasis Resort. Requirements typically include previous hotel reception or guest-services experience, strong communication and problem-solving skills, sound computer and reservation-system knowledge, and the ability to supervise a team across shifts. Familiarity with Opera or similar systems is advantageous. The successful candidate is expected to lead by example, coordinate check-ins and check-outs, handle guest requests and complaints professionally, maintain accurate financial and room-status records, support upselling, and ensure brand and service standards are consistently met. Flexibility to work mornings, evenings, weekends and public holidays is essential.

About the employer

Novotel Cairns Oasis Resort is an Accor hotel located in Cairns, Queensland, close to the city centre and popular attractions including the Great Barrier Reef and the Daintree region. The resort offers accommodation, dining, leisure facilities and guest services for holidaymakers, groups and business travellers. Novotel is one of Accor’s globally recognised midscale hotel brands, combining comfortable accommodation with practical facilities and friendly, modern service. Accor operates thousands of hotels and hospitality businesses worldwide and provides employees with opportunities for training, internal mobility and access to staff benefits through its loyalty and employee programs. At this property, team members work in a multicultural environment where guest satisfaction, teamwork, safety and operational consistency are important.

Working in Australia

Australia offers hospitality opportunities in hotels, resorts, restaurants, tourism, events and guest services, particularly in Cairns, the Whitsundays, the Gold Coast, Sydney and Melbourne. Cairns is a relaxed tropical destination with a diverse international community, outdoor activities and strong tourism employment, although housing costs and seasonal demand can vary. Australian workplace culture generally values punctuality, direct communication, teamwork, safety and professional customer service. A valid work right is required: common options include a Working Holiday visa for eligible nationalities, employer-sponsored visas, or student visas with work limits. Applicants should check current Department of Home Affairs rules before travelling. Relocation planning should include accommodation, tax-file registration, banking, health insurance and transport. Cairns has public buses, regional flights and easy access to beaches, rainforests and reef tours.