Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Manager oversees reception and guest services, ensuring smooth arrivals, departures, reservations, billing, concierge support and complaint resolution. Candidates should have previous hotel front office or supervisory experience, strong knowledge of hotel operations and confidence using property-management systems. Excellent communication, organisation and leadership skills are essential, along with a professional presentation and a genuine focus on guest satisfaction. The role requires flexibility to work weekends, public holidays and varied shifts. The successful candidate is expected to coach the front office team, maintain service standards, manage operational issues calmly and support revenue, safety and compliance procedures.

About the employer

Novotel Newcastle Beach is part of Accor, a major international hospitality group operating hotels, resorts and serviced residences across many countries. Novotel is Accor’s midscale brand, designed for business and leisure travellers seeking comfortable accommodation, practical facilities and friendly, reliable service. The Newcastle property is located close to the beach, restaurants and the city’s cultural and entertainment areas. As an Accor hotel, it typically provides structured operating procedures, training opportunities, employee benefits and access to a broad international hospitality network. The company places importance on guest satisfaction, teamwork, inclusion, responsible business practices and creating positive experiences for both guests and employees. Front office staff work in a guest-facing environment where service quality, efficiency and local knowledge are especially important.

Working in Australia

Australia offers hospitality opportunities in hotels, resorts, restaurants, cafés and tourism businesses, particularly in Sydney, Melbourne, Brisbane, Perth, Newcastle, regional Queensland and coastal destinations. Workplace culture is generally friendly, practical and team-oriented, with emphasis on punctuality, customer service, workplace safety and respectful communication. Lifestyle varies from busy cities to relaxed beach and regional communities, with excellent outdoor activities and a relatively high cost of living. International applicants may consider employer-sponsored visas, the Working Holiday visa, or other skilled and temporary work pathways, depending on nationality, age, qualifications and experience. Requirements can change, so applicants should check the Australian Department of Home Affairs website. Newcastle is a coastal city with good transport links, beaches and a lower cost of living than Sydney, although rental prices can still be significant. Relocating requires budgeting for accommodation, transport, healthcare and initial living expenses.