Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Services Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Services Manager oversees front-office and guest-relations operations, ensuring smooth arrivals, departures, concierge support, complaint resolution, and consistently high service standards. Candidates should have a degree or diploma in hospitality, hotel management, or a related field, along with several years of experience in guest services or front-office supervision, preferably in an upscale or international hotel. Strong communication, leadership, problem-solving, and organizational skills are expected. The role requires a professional appearance, attention to detail, familiarity with hotel systems, and flexibility to work shifts, weekends, and holidays. Fluency in English is important; knowledge of other languages and experience with Accor or similar operating standards would be advantageous.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Swissôtel Clark Philippines
Swissôtel Clark Philippines is an upscale international hotel brand under Accor, located in Clark Freeport Zone, Pampanga. Swissôtel properties are known for combining contemporary Swiss hospitality with local character, offering comfortable accommodation, restaurants and bars, meetings and events facilities, wellness services, and attentive guest support. The Clark property serves business travelers, tourists, families, and visitors attending events in the wider Clark and Pampanga area. As part of Accor, employees may benefit from global service standards, structured training, internal mobility, and employee travel or hotel-discount programs, subject to company policy. The hotel environment typically values professionalism, guest satisfaction, teamwork, cultural awareness, and operational consistency. Roles may involve collaboration with front office, housekeeping, food and beverage, sales, engineering, and security departments.