Reservation Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Agent manages room bookings through telephone, email, online channels, and hotel systems. Requirements typically include hospitality or tourism experience, strong customer-service and communication skills, accurate data entry, and confidence using reservation software and Microsoft Office. English proficiency is generally expected, while Bahasa Indonesia is essential; additional languages are an advantage. The candidate should be organized, commercially aware, and able to explain rates, packages, policies, availability, and cancellation terms clearly. The role also requires prompt follow-up, attention to detail, teamwork with Front Office and Sales, and flexibility to work shifts, weekends, and public holidays while maintaining Novotel’s service standards.

About the employer

Novotel Jakarta Mangga Dua Square is part of Accor, a major international hospitality group operating hotels, resorts, and hospitality businesses worldwide. Novotel is Accor’s midscale brand, designed for business and leisure travelers with practical accommodation, contemporary facilities, and welcoming service. The Jakarta property is located in the Mangga Dua area, a busy commercial and shopping district with access to entertainment, offices, and transport connections. Hotel operations typically include guest rooms, food and beverage outlets, meeting facilities, and business-support services. Employees benefit from working within an international brand structure, with exposure to standardized service procedures, hotel technology, and professional development opportunities. The property serves both domestic and international guests, making communication, reliability, and cultural awareness important qualities for reservation and front-office positions.

Working in Indonesia

Indonesia is an archipelago of more than 17,000 islands, with the largest hospitality and business opportunities concentrated on Java, Bali, Sumatra, and parts of Sulawesi and Kalimantan. Jakarta, on Java, offers extensive hotel, tourism, restaurant, retail, and corporate employment, although competition and traffic are significant. Indonesian culture values courtesy, teamwork, religious diversity, and respectful communication. Lifestyle options range from busy urban living and shopping in Jakarta to beaches, nature, and quieter communities elsewhere. Foreign nationals generally need an employer-sponsored work permit and an appropriate limited-stay visa; working on a tourist visa is not permitted. Employers often assist with documentation, but requirements should be confirmed with Indonesian immigration authorities. Relocation costs, accommodation, health insurance, taxes, and language needs should be discussed before accepting an offer. Learning basic Bahasa Indonesia is highly useful for daily life and workplace integration.