EN - Reception Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reception Agent welcomes guests, manages check-in and check-out, handles reservations and payments, responds to guest requests, and coordinates with other hotel departments. Candidates should have a friendly, professional manner, good communication skills, basic computer and hotel-system knowledge, and strong attention to detail. Previous front-office or hospitality experience is helpful, while fluency in English and Indonesian is generally expected. The role requires flexibility for shifts, weekends, and public holidays, together with a neat appearance, reliable teamwork, and the ability to remain calm when resolving guest concerns. Candidates are expected to represent Mercure Padang positively and deliver warm, efficient service throughout each guest’s stay.

About the employer

Mercure Padang is part of Mercure, the internationally recognised midscale hotel brand operated by Accor. Mercure properties combine dependable international hospitality standards with the character, food, culture, and traditions of their local destinations. Located in Padang, West Sumatra, the hotel serves business travellers, holidaymakers, groups, and guests exploring destinations such as the Minangkabau highlands, beaches, and nearby islands. Accor is one of the world’s major hospitality groups, with a broad portfolio of hotels and resorts across luxury, premium, midscale, and economy segments. Employees may benefit from structured training, multicultural work environments, career mobility, and Accor’s staff travel and benefits programmes, subject to local terms. At Mercure Padang, service is likely to focus on warm Indonesian hospitality, efficient operations, guest satisfaction, and an authentic connection with West Sumatran culture.

Working in Indonesia

Indonesia is an archipelago of more than 17,000 islands, offering varied opportunities in hotels, restaurants, tourism, retail, education, technology, and remote work. For this role, Padang is on Sumatra, an island known for Minangkabau culture, distinctive architecture, spicy cuisine, beaches, and access to the Mentawai Islands. Life in Padang is generally more relaxed and affordable than in Jakarta or Bali, although Indonesian language skills are valuable and conservative local customs should be respected. Accommodation, transport, and daily expenses vary by area; renting near the hotel can simplify shift work. Foreign applicants normally need an employer-sponsored work permit and appropriate limited-stay work visa; working on a tourist visa is not permitted. Employers typically manage sponsorship, but candidates should confirm immigration, medical, contract, and tax arrangements before relocating. Domestic flights connect Padang with major Indonesian cities, while ferries serve nearby islands.