Raffles Service Executive / Agent (Reservations)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Raffles Service Executive / Agent (Reservations) manages guest reservations and handles enquiries by telephone, email and other communication channels. The role requires strong customer-service and communication skills, attention to detail, professional telephone manner, and the ability to use reservation or hotel systems. Previous experience in hotel reservations, front office, guest services or a luxury hospitality environment is advantageous. Fluency in English is expected, while additional languages are beneficial. The successful candidate should be organized, commercially aware and confident recommending room types, packages and upgrades. They are expected to maintain accurate booking information, follow Raffles service standards, coordinate with hotel departments, protect guest privacy and resolve requests promptly. Flexibility to work shifts, weekends and public holidays is normally required.

About the employer

Raffles Singapore is the flagship Singapore property of Raffles Hotels & Resorts, part of Accor, one of the world’s leading hospitality groups. Opened in 1887, the hotel is one of Singapore’s most celebrated landmarks and is known for its colonial architecture, suites, attentive butler service and strong heritage. The property combines classic elegance with modern luxury across accommodation, restaurants, bars, events and wellness experiences. Raffles places considerable emphasis on personalized guest care, discretion and genuine service, supported by structured training and international career opportunities within Accor. Employees work in a multicultural environment serving leisure travelers, business guests, celebrities and high-profile events. The hotel’s standards are demanding, with close attention to presentation, communication, product knowledge and consistency. It offers an appealing setting for hospitality professionals seeking experience in luxury operations and the opportunity to build a career with an internationally recognized brand.

Working in Singapore

Singapore is a compact, highly developed island city with opportunities in hospitality, aviation, finance, technology, healthcare, retail and education. Tourism creates regular demand for hotel, restaurant, reservations, events and guest-service professionals, although competition is strong and service standards are high. The culture is multicultural, blending Chinese, Malay, Indian and international influences, with English widely used in workplaces. Public transport is excellent, daily life is safe and efficient, and residents enjoy diverse food, shopping, parks, beaches and nearby travel across Southeast Asia. Accommodation and living costs, particularly rent, can be expensive, so employer benefits and staff housing should be checked. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation. Candidates should secure a formal offer before relocating, confirm pass eligibility, arrange housing and understand healthcare, tax and employment conditions.