Guest Relations Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Agent welcomes guests, supports check-in and check-out, handles questions and requests, coordinates with hotel departments, resolves concerns, and helps create a personalised guest experience. Candidates should have hospitality or guest-service experience, strong communication skills, a professional appearance, and confidence working with international visitors. English proficiency is typically required; knowledge of additional languages is an advantage. The role requires attention to detail, patience, cultural awareness, computer literacy, and flexibility to work shifts, weekends, and public holidays. The successful candidate is expected to remain calm under pressure, anticipate guest needs, protect guest privacy, and represent Rixos Marina Abu Dhabi with warmth and professionalism.

About the employer

Rixos Marina Abu Dhabi is a luxury resort operated under the Rixos brand and part of Accor’s international hospitality portfolio. Located in Abu Dhabi, the property combines upscale accommodation with restaurants, leisure facilities, entertainment, and guest experiences designed for both holidaymakers and business visitors. Rixos hotels are known for an all-inclusive or lifestyle-focused approach, Turkish-inspired hospitality, energetic service, and a broad range of dining and recreational options. As part of Accor, the resort benefits from global hotel standards, international career opportunities, employee training, and access to a large worldwide hospitality network. Team members are expected to deliver attentive, personalised service while working collaboratively in a multicultural environment. The hotel offers opportunities for people interested in front office operations, food and beverage, guest relations, housekeeping, events, wellness, and wider resort management.

Working in United Arab Emirates

The United Arab Emirates is not an island, but Abu Dhabi is an island city connected to the mainland by bridges and causeways. Hospitality is a major employer, with opportunities in hotels, restaurants, tourism, events, aviation, retail, and luxury services. UAE culture blends Emirati traditions with a highly international population; modest dress, respectful behaviour, and awareness of Islamic customs are important. Lifestyle options include beaches, shopping malls, desert activities, dining, cultural attractions, and modern entertainment. Employers normally arrange an employment visa, work permit, medical examination, and Emirates ID after hiring; working legally without sponsorship is not permitted. Relocation packages may include accommodation, transport, meals, insurance, annual leave, and return flights, but conditions vary. Living costs can be high, especially for private housing, so applicants should confirm salary, benefits, working hours, probation terms, and visa arrangements before accepting an offer.