Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager supports the smooth daily operation of the resort, acting as a senior point of contact for guests and hotel departments. Requirements typically include previous experience in hotel front office or guest services, strong communication and problem-solving skills, sound knowledge of hotel operations, and the ability to work across rotating shifts, including weekends and public holidays. The successful candidate is expected to lead by example, handle guest concerns professionally, coordinate departments, monitor service standards, complete operational and safety checks, and make confident decisions in the absence of senior management. Familiarity with hotel systems and relevant Australian work rights is generally required.

About the employer

Accor is a major international hospitality group operating hotels, resorts and serviced residences across many market segments, from economy accommodation to luxury properties. Its portfolio includes well-known brands such as ibis, Novotel, Pullman, Sofitel and MGallery. MGallery properties are designed around distinctive destinations, local character and personalised guest experiences. Elysium Noosa Resort – MGallery Collection is associated with the Noosa region of Queensland, a popular coastal destination known for beaches, national parks, dining and relaxed resort living. Accor places strong emphasis on guest satisfaction, professional development, teamwork, sustainability and inclusive workplaces. Employees may also access training, internal career opportunities and benefits through the company’s broader hospitality network.

Working in Australia

Australia is a large island country with strong employment opportunities in hospitality, tourism, healthcare, construction, trades, technology and education. Resort destinations such as Noosa offer hotel, restaurant, housekeeping, events and guest-services roles, although competition and housing costs can be high. Australian culture is generally informal, multicultural and outdoor-oriented, with an emphasis on workplace safety, punctuality and friendly service. Noosa provides beaches, national parks, cafés and a relaxed lifestyle, but public transport and accommodation can be limited outside major centres. Visa options may include a Working Holiday visa, employer-sponsored visas or skilled migration pathways, depending on nationality, qualifications and experience. Candidates should confirm eligibility, work conditions and sponsorship directly with the Australian Department of Home Affairs. Before relocating, budget for flights, rental bonds, transport, health insurance and initial living expenses, and check whether the employer offers staff accommodation or relocation assistance.