Waiter/ess

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/ess is responsible for welcoming guests, explaining menus, taking accurate food and beverage orders, serving meals and drinks, processing payments, and maintaining excellent table presentation. Candidates should have previous restaurant or hotel service experience, good communication skills, a positive attitude, and the ability to work efficiently in a busy environment. Knowledge of food safety, menu items, allergens, and service standards is valuable. Fluency in English is generally expected; additional languages are an advantage. The successful candidate should be professional, attentive, well-groomed, team-oriented, flexible with shifts, and committed to delivering warm, memorable guest experiences.

About the employer

Mama Shelter Dubai is a lively lifestyle hotel and hospitality destination operated under the Mama Shelter brand, part of Accor. Located in Dubai, it combines accommodation, restaurants, bars, social spaces, and entertainment in a vibrant, design-led setting. Mama Shelter properties are known for their informal atmosphere, creative interiors, approachable service, and emphasis on bringing guests and local communities together. The Dubai hotel serves international leisure and business visitors and offers a fast-paced working environment for hospitality professionals. Employees are expected to be energetic, welcoming, adaptable, and comfortable working as part of a multicultural team. As an Accor property, the hotel may provide access to established hospitality training, employee benefits, and career opportunities across the group, subject to the applicable employment contract and local regulations.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering many hospitality, tourism, restaurant, retail, and aviation opportunities. The country is multicultural, modern, and generally safe, with English widely used in the workplace. Islamic traditions influence public life, dress, and holidays, while Dubai provides an international lifestyle with beaches, shopping, dining, nightlife, and desert activities. Summers are extremely hot, so indoor facilities and air-conditioned transport are important. Employers normally arrange an employment entry permit and residence visa after hiring; the company typically sponsors the worker and provides medical testing and an Emirates ID process. Candidates should confirm salary, service charge, accommodation, transport, meals, insurance, annual leave, and repatriation terms before accepting an offer. Relocation costs, document attestation, and probation conditions should also be checked carefully. Dubai living costs can be high, particularly for private accommodation, so employer-provided housing is valuable.