Telephone Operator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Telephone Operator manages hotel calls, transfers guests and departments efficiently, records messages, responds to inquiries, and supports emergency communication procedures. Candidates should have good spoken English, a professional telephone manner, clear communication skills, basic computer knowledge, and strong attention to detail. Previous experience in hotel reception, switchboard operations, or customer service is preferred. Knowledge of additional languages and familiarity with hotel systems are advantageous. The role requires a calm, courteous, service-oriented personality, flexibility to work shifts, weekends, and public holidays, and the ability to handle confidential information. Candidates are expected to represent Novotel professionally, respond promptly, and coordinate effectively with colleagues.

About the employer

Novotel World Trade Centre Dubai is an internationally operated four-star hotel located within Dubai World Trade Centre, close to major exhibitions, offices, shopping areas, and transport connections. It is part of Accor, a global hospitality group with a broad portfolio of hotel brands and properties across many countries. The hotel serves business travellers, conference delegates, tourists, and visitors attending events in the surrounding district. Its operations typically include guest rooms, restaurants and bars, meeting facilities, leisure services, and 24-hour guest assistance. Employees work in a multicultural environment where service quality, professionalism, teamwork, and guest satisfaction are important. As an Accor property, the hotel may provide structured training, employee benefits, internal mobility, and opportunities to develop a long-term hospitality career.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the widest range of hospitality, tourism, retail, aviation, and business jobs. The culture combines Emirati traditions with a highly international population; respectful dress, modest public behaviour, and awareness of Islamic customs are important. Lifestyle options include beaches, shopping, desert activities, restaurants, nightlife, and modern public transport, although housing and living costs can be high. Most foreign employees require employer-sponsored residence and work visas. Employers commonly arrange work permits, medical testing, Emirates ID processing, and sometimes accommodation or transport. Before relocating, confirm salary, benefits, working hours, probation terms, accommodation, insurance, and recruitment fees in writing. Dubai is generally safe and convenient, but summer heat is intense. A valid passport, authenticated qualifications where required, and a clear employment contract are essential.