Intern - Front Office

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Intern supports guest check-in and check-out, reservations, telephone and concierge requests, billing coordination, and general reception operations. Candidates should be enrolled in or recently graduated from a hospitality, tourism, or related programme, with good English communication skills and a professional, service-focused attitude. Additional languages, computer literacy, and previous customer-service experience are advantageous. The role requires a polished appearance, attention to detail, reliability, flexibility to work shifts, and confidence dealing with an international clientele. The successful candidate is expected to learn quickly, follow hotel standards, protect guest confidentiality, and contribute positively to the team while delivering the distinctive, energetic service associated with SO/ Uptown Dubai.

About the employer

SO/ Uptown Dubai is a contemporary luxury lifestyle hotel operated under Accor’s SO/ brand, located in the Uptown Dubai district. The property combines fashion-led design, social energy, dining, entertainment, and high-end hospitality for leisure and business travellers. SO/ Hotels & Resorts presents a bold, creative identity, with an emphasis on expressive design, memorable guest experiences, and modern service. As part of Accor, the hotel benefits from the group’s international network, hospitality expertise, training resources, and employee development opportunities. The Front Office team plays an important role in creating a confident first impression, assisting guests throughout their stay, and connecting visitors with the hotel’s facilities and Dubai’s attractions. The workplace is multicultural and fast paced, making it suitable for hospitality students seeking practical experience in luxury hotel operations.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the broadest hospitality, tourism, retail, aviation, and business opportunities. The culture blends Emirati traditions with a highly international population; modest dress, respect for religion, and awareness of local customs are important. Dubai offers a modern lifestyle, excellent transport, beaches, shopping, restaurants, and year-round events, although summer temperatures are extremely high and living costs can be substantial. Employers normally arrange an employment or internship visa, medical screening, Emirates ID processing, and sometimes accommodation or transport; requirements vary by programme and nationality. Candidates should confirm whether the internship is paid, what benefits are included, and who sponsors the visa before relocating. A passport valid for the required period, educational documents, insurance, and financial planning are advisable.