Housekeeping Order Taker

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Housekeeping Order Taker receives and records guest requests for housekeeping services, coordinates with room attendants and supervisors, follows up on completion, and maintains accurate communication records. Candidates should have previous hotel or housekeeping experience, good spoken English, professional telephone manners, basic computer skills, and the ability to prioritize requests in a busy resort environment. Knowledge of hotel operating systems is helpful. The role requires reliability, attention to detail, teamwork, a positive attitude, and flexibility to work shifts, weekends, and public holidays. A strong focus on guest satisfaction, prompt response times, confidentiality, and clear communication with other departments is expected.

About the employer

Rixos Bab Al Bahr is a large all-inclusive resort in Ras Al Khaimah, United Arab Emirates, operating under the Rixos hospitality brand in partnership with Accor. Located near Al Marjan Island, the resort serves leisure travelers, families, and international holidaymakers through a broad range of rooms, restaurants, bars, entertainment venues, pools, and recreational facilities. Its operations depend on coordinated teams across housekeeping, food and beverage, guest services, engineering, wellness, and events. As an international resort, the property typically values cultural awareness, service professionalism, teamwork, and the ability to work in a fast-paced environment. Employees may receive benefits commonly offered in UAE hospitality, such as accommodation, meals, transport, medical insurance, annual leave, and travel benefits, although packages vary by contract and position.

Working in United Arab Emirates

Although the UAE is not an island, it offers major coastal and island-based hospitality destinations, including Al Marjan Island in Ras Al Khaimah, where this resort is located. Hotels and resorts regularly recruit housekeeping, food and beverage, front office, engineering, spa, recreation, and guest-relations staff. The culture combines Emirati traditions, Islamic customs, and a highly international expatriate community; modest dress and respectful public behavior are recommended. Lifestyle options include beaches, desert activities, shopping malls, watersports, restaurants, and cultural attractions. Employers normally sponsor an employment visa, arrange a medical examination, and process a residence permit and Emirates ID after hiring. Candidates should not work on a tourist visa. Confirm accommodation, meals, transport, insurance, leave, gratuity, and contract conditions before accepting an offer. Ras Al Khaimah is generally quieter and less expensive than Dubai, but employees should budget for personal expenses and bring authenticated documents when requested.