Manager Loyalty Optimisation

Role summary

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The Manager Loyalty Optimisation role is expected to improve the commercial performance and customer value of Emirates Skywards, using loyalty data, customer insights and market trends to optimise propositions, rewards, partnerships and engagement. Requirements typically include a degree in business, marketing, economics, analytics or a related field, with substantial experience in loyalty programmes, customer analytics, revenue management, commercial strategy or aviation. The successful candidate should be commercially minded, comfortable working with data, and able to translate analysis into practical initiatives. Strong stakeholder management, communication, project leadership and problem-solving skills are expected. Experience with customer segmentation, campaign performance, financial modelling and digital loyalty platforms would be advantageous.

About the employer

Emirates is the international airline of the Emirates Group and is headquartered in Dubai, United Arab Emirates. It operates an extensive global passenger and cargo network through its hub at Dubai International Airport, connecting the Middle East with destinations across Europe, Asia, Africa, the Americas and Australasia. The airline is recognised for its wide-body fleet, long-haul services and strong premium travel offering. Emirates Skywards, its loyalty programme, serves millions of members and includes partnerships with airlines, hotels, financial institutions and other brands. The company employs a large, multinational workforce across aviation, customer service, engineering, technology, commercial and corporate functions. Working for Emirates can provide exposure to a highly international business, structured career development and travel-related benefits, although roles may involve demanding targets, cross-functional collaboration and a fast-paced operating environment.