Service Manager Engineering

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager Engineering is responsible for overseeing daily engineering and maintenance services across the hotel, including electrical systems, HVAC, plumbing, building facilities, preventive maintenance and emergency repairs. Candidates typically need a diploma or degree in mechanical, electrical or civil engineering, relevant hotel or commercial-property experience, and strong knowledge of safety standards and maintenance procedures. The role requires leadership, planning, budgeting, contractor supervision and clear communication with hotel departments. Shangri-La expects a hands-on, service-oriented manager who can maintain reliable facilities, respond quickly to operational issues, control costs and ensure compliance with Indonesian regulations. Shift work, on-call duties and coordination with suppliers may be required.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and serviced residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for refined guest service, detailed operating standards and its Asian-inspired approach to hospitality. Shangri-La properties commonly offer accommodation, restaurants, meeting facilities, wellness services and leisure activities, creating a wide range of technical and operational requirements. In Indonesia, the group has been associated with upscale city and resort properties, including locations in Jakarta and other major destinations. Employees generally work in multicultural teams and are expected to demonstrate professionalism, hospitality, safety awareness and a strong commitment to guest comfort. Benefits and compensation vary by property, experience and local employment conditions.

Working in Indonesia

Indonesia offers engineering and hotel-management opportunities on Java, Bali, Lombok, Sumatra and other tourism islands. Bali has the largest concentration of international resorts and a relaxed, expatriate-friendly lifestyle, while Jakarta and Surabaya provide broader corporate and technical careers. Local culture values politeness, community, religious diversity and respect for customs; workplace communication is often collaborative and relationship-based. Living costs vary considerably, with Bali resort areas and central Jakarta generally more expensive than smaller cities. Foreign nationals usually need an employer-sponsored work visa and work permit, with the company handling much of the application process. Do not work on a tourist visa. Before relocating, confirm housing, medical insurance, tax arrangements, airport transport and whether meals or accommodation are included. Learning basic Indonesian is useful, and candidates should research local regulations, climate, traffic and practical access to healthcare.