Horizon Club / Executive Lounge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring personalized service for VIP and premium guests. Requirements typically include a degree or diploma in hospitality, several years of experience in front office, guest relations, executive lounge, or food and beverage operations, strong English communication skills, and experience leading a service team. Knowledge of hotel systems, guest recovery, budgeting, scheduling, and quality standards is expected. The successful candidate should be polished, discreet, commercially aware, and highly attentive to detail. They must be able to manage busy periods, resolve guest concerns professionally, coordinate with other departments, coach employees, and maintain Shangri-La service standards. Flexibility for shifts, weekends, and public holidays is essential.

About the employer

Shangri-La is a luxury hospitality group originating in Hong Kong and operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The brand is recognized for warm Asian hospitality, personalized guest service, and upscale accommodation. Its properties typically include restaurants, lounges, meeting facilities, wellness services, and executive-level guest offerings. Shangri-La places strong emphasis on service culture, employee development, operational standards, and creating memorable experiences for both leisure and business travelers. In Indonesia, the group has operated prominent properties serving domestic and international guests, with roles spanning hotel operations, food and beverage, sales, finance, engineering, and guest relations. Employees can generally expect a structured corporate environment, multicultural teamwork, training opportunities, and benefits that may include service charge, meals, uniform, insurance, and career progression, depending on the property and employment contract.

Working in Indonesia

Indonesia is an archipelago with diverse destinations and strong hospitality employment opportunities in Bali, Java, Lombok, Batam, and other resort areas. Hotels, resorts, restaurants, villas, cruise businesses, and tourism companies regularly recruit experienced managers, guest-relations specialists, chefs, and service professionals. Bali offers an international, relaxed lifestyle with beaches, wellness activities, and a large expatriate community, while Jakarta provides a faster-paced metropolitan environment and broader corporate opportunities. Indonesian culture values courtesy, community, respect for elders, and religious diversity; modest dress and awareness of local customs are important. Living costs vary considerably, with Bali resort areas and Jakarta generally more expensive than smaller cities. Foreign nationals normally need employer sponsorship and the appropriate work and residence permits before starting employment. Candidates should confirm visa arrangements, accommodation, insurance, transport, taxation, and service-charge policies directly with the employer.