Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in leading reception, concierge, guest services and night operations at Shangri-La Singapore. Requirements typically include a diploma or degree in hotel management, several years of front-office experience, supervisory exposure and strong knowledge of hotel systems. The candidate should have excellent communication, problem-solving and leadership skills, with a professional, guest-focused approach. Responsibilities include coordinating arrivals and departures, handling guest feedback, monitoring service standards, supporting team training, managing room allocations and assisting with daily operational reporting. Flexibility is essential, as the role involves rotating shifts, weekends and public holidays.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and other businesses across Asia, the Middle East, Europe, North America and Australia. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. Shangri-La Singapore is a landmark luxury hotel set amid extensive tropical gardens near Orchard Road, offering guest rooms, suites, restaurants, event facilities and wellness services. The company is recognised for its Asian hospitality philosophy, attentive service and strong emphasis on creating memorable guest experiences. Employees typically work in a multicultural environment with opportunities for operational training, career development and international mobility. Service quality, professionalism, teamwork and genuine care for guests are central to the organisation's workplace expectations.

Working in Singapore

Singapore is a compact, highly developed island city-state with strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare and retail. Its multicultural society blends Chinese, Malay, Indian and international influences, reflected in its languages, festivals and food. Daily life is safe, efficient and convenient, with excellent public transport, reliable services and many shopping, dining and leisure options. Housing can be expensive, especially near central districts, so newcomers often consider shared accommodation or locations near MRT lines. Foreign employees generally need an employer-sponsored work pass; hospitality professionals may qualify for an Employment Pass or S Pass depending on salary, qualifications and current government criteria. Employers usually guide successful candidates through the application process. Singapore has a hot, humid climate year-round, and applicants should budget carefully for rent, transport, healthcare and living expenses before relocating.