Duty Manager (Front Office)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager (Front Office) oversees daily front-office operations, ensuring smooth arrivals, departures, guest services, cashiering and complaint resolution. Candidates typically need hotel or hospitality experience, strong communication and leadership skills, sound knowledge of front-office procedures, and the ability to work rotating shifts, weekends and public holidays. Familiarity with hotel systems, service standards and Singapore’s hospitality market is advantageous. The role expects a calm, professional and guest-focused approach, effective coordination with other departments, accurate handling of operational issues, and the confidence to make decisions while on duty. Fluency in English is essential; additional languages and a relevant hospitality qualification may be preferred.

About the employer

Shangri-La Hotels and Resorts is a global luxury hospitality group founded in Hong Kong and known for its Asian-inspired service, elegant properties and strong focus on guest wellbeing. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Shangri-La Singapore is a prominent luxury hotel set within extensive tropical gardens near Orchard Road. It serves leisure travellers, corporate guests, families and international events, with accommodation, dining, wellness and conference facilities. The company places considerable emphasis on warm hospitality, personalised service, operational excellence and employee development. Working for Shangri-La can provide exposure to a multicultural environment, established luxury-service standards and career opportunities across front office, food and beverage, housekeeping, events and management.

Working in Singapore

Singapore is a compact, highly connected island city-state with strong opportunities in hotels, tourism, restaurants, aviation, finance, technology and international business. Hospitality roles are concentrated around Orchard Road, Marina Bay, Sentosa, Changi and major business districts. The culture is multicultural, orderly and service-oriented, with English widely used alongside Mandarin, Malay and Tamil. Life is convenient and generally safe, though accommodation and daily expenses can be high. Public transport is efficient, and residents enjoy diverse food, shopping, parks and waterfront attractions. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass or S Pass, and approval depends on salary, qualifications, experience and current government criteria. Relocating candidates should arrange housing, insurance, banking and tax registration, and confirm that the employer supports the relevant pass. Singapore’s tropical climate is hot and humid year-round, with frequent rain.