Senior Sales Manager (MICE)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior Sales Manager (MICE) is responsible for winning and managing meetings, incentives, conferences and exhibitions business for the hotel. Requirements typically include a degree or diploma in hospitality, business or marketing, several years of hotel sales experience, and a strong record in MICE or corporate account development. The candidate should understand the Indonesian hospitality market, maintain relationships with event planners and corporate clients, prepare proposals, negotiate contracts and meet revenue targets. Excellent communication, presentation, networking and organisational skills are expected. Fluency in English and Bahasa Indonesia is highly desirable, together with flexibility to attend client meetings, industry events and occasional travel.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for its distinctive Asian hospitality. The company operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Its properties typically offer accommodation, restaurants, wellness facilities, conference venues and extensive events services. Shangri-La places strong emphasis on warm, personalised service, refined guest experiences and long-term relationships with corporate and leisure customers. In Indonesia, the group has operated established properties including Shangri-La Jakarta, serving business travellers, diplomats, local companies and international visitors. Employees generally work in a structured, service-focused environment with opportunities to develop careers across hotels and countries. The company values professionalism, cultural awareness, teamwork, commercial performance and attention to detail, particularly in senior sales roles supporting revenue growth and high-profile events.

Working in Indonesia

Indonesia offers varied hospitality opportunities across Java, Bali, Sumatra, Lombok and the eastern islands. Jakarta, on Java, is the main corporate and MICE market, while Bali provides strong employment in resorts, events, restaurants and tourism. Other islands offer opportunities in resort operations, diving, wellness and destination management. Workplace culture is generally respectful and relationship-oriented; patience, modesty, punctuality and awareness of religious customs are important. Lifestyle ranges from busy urban living in Jakarta to a slower beach or island environment, with affordable local food and diverse international communities. Foreign nationals normally need an employer-sponsored work permit and the appropriate limited-stay work visa; working on a tourist visa is not permitted. Employers commonly assist with sponsorship, documentation and relocation, but benefits vary. Candidates should confirm housing, healthcare, tax, flights and permit responsibilities before accepting an offer. Learning basic Bahasa Indonesia is highly useful for daily life and client relationships.