Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, service quality, employee performance, budgeting, and compliance with Shangri-La standards. The role typically requires a degree in hospitality or business management and substantial experience in luxury hotels or resorts, including leadership across rooms, food and beverage, and guest services. Strong operational knowledge, commercial awareness, communication skills, and the ability to manage multicultural teams are expected. The successful candidate should be highly visible, guest-focused, calm under pressure, and capable of making sound decisions while maintaining excellent relationships with colleagues, guests, owners, and local stakeholders.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for warm Asian hospitality, high service standards, distinctive destinations, and comprehensive facilities including accommodation, restaurants, wellness services, and conference venues. In the Philippines, Shangri-La operates prominent properties in locations such as Makati, Bonifacio Global City, Cebu, and Boracay. The group places strong emphasis on guest experience, colleague development, responsible business practices, and creating memorable stays. A Resident Manager joining Shangri-La would work in a structured international environment, leading operations while representing the brand’s values of courtesy, care, professionalism, and service excellence.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations, particularly in hotel operations, food and beverage, tourism, wellness, and events. Filipino culture is friendly, family-oriented, and community-minded, with English widely used in business and daily communication. Island living can provide a relaxed lifestyle, warm weather, beaches, diving, and outdoor activities, although transport, healthcare access, internet reliability, and seasonal weather vary by location. Foreign professionals generally need an employer-sponsored work permit and appropriate visa, commonly arranged through the hiring company; requirements can change, so confirmation with Philippine authorities or an immigration adviser is important. Relocation packages may include accommodation, meals, flights, medical cover, or transport, especially for senior resort roles. Applicants should clarify housing, taxation, contract terms, and emergency arrangements before accepting an offer.