Host / Hostess - Summer Palace

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host or Hostess at Summer Palace, Shangri-La Hong Kong, welcomes guests, manages reservations and seating, coordinates with the restaurant team, answers enquiries and helps ensure a smooth dining experience. Candidates should have a pleasant, professional manner, strong communication and organisational skills, and a genuine interest in hospitality. Previous experience in a luxury hotel or fine-dining restaurant is preferred. Cantonese and English are generally useful, while Mandarin may be an advantage. The role requires excellent grooming, attention to detail, flexibility for shifts, weekends and public holidays, and the ability to remain calm and courteous during busy service periods.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and other hospitality businesses across Asia, the Middle East, Europe, North America and beyond. Its properties are known for personalised service, refined dining, comfortable accommodation and strong attention to local culture. Shangri-La Hong Kong is located in the city’s Admiralty district and includes luxury guest rooms, restaurants, meeting facilities and wellness services. Summer Palace is the hotel’s acclaimed Cantonese restaurant, recognised for elegant surroundings, traditional cuisine and attentive service. Employees typically work in a multicultural environment with structured training, internal career opportunities and the service standards expected of an international luxury brand.

Working in Hong Kong

Hong Kong offers many opportunities in hotels, restaurants, retail, finance, technology, education and professional services. Hospitality workers can find roles in luxury hotels, fine dining, events and tourism, particularly in Central, Admiralty, Tsim Sha Tsui, Causeway Bay and resort areas such as Lantau. The culture combines Chinese traditions with international influences; Cantonese is widely spoken, while English is common in business and tourism. Life is energetic and convenient, with excellent public transport, diverse food, shopping, hiking trails and busy urban neighbourhoods. Housing can be expensive, so employer accommodation or a housing allowance is valuable. Foreign employees generally need an employment visa sponsored by their employer and must secure approval before working. Applicants should prepare qualifications, references, medical or identity documents and proof of employment. Hong Kong is compact, but relocation costs and high rents should be planned carefully.