Reservation Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Executive manages guest reservations, amendments, cancellations and enquiries while maximising room revenue and maintaining accurate booking records. Candidates typically need a diploma or relevant hospitality qualification, previous experience in hotel reservations or front office, strong English communication skills and confidence using reservation or property-management systems such as Opera. Knowledge of room types, rates, packages and hotel procedures is important. The role requires attention to detail, commercial awareness, professional telephone and email etiquette, and the ability to work shifts, weekends and public holidays. The successful candidate is expected to deliver prompt, personalised service, coordinate effectively with other departments and handle busy periods calmly while meeting accuracy and conversion targets.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for distinctive Asian-inspired service. The company operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Shangri-La Singapore is a well-established luxury hotel set amid extensive gardens near Orchard Road, offering guest rooms, suites, restaurants, event facilities and wellness services. The group places strong emphasis on warm hospitality, personalised guest experiences, service excellence and colleague development. Its hotels employ teams across rooms, food and beverage, culinary operations, sales, finance, engineering and guest services. Working for Shangri-La generally offers exposure to international standards, multicultural teams and career opportunities within a global hotel network.

Working in Singapore

Singapore is a compact, highly connected island city with strong opportunities in hotels, tourism, aviation, retail, finance, technology and professional services. Hospitality roles are concentrated around Orchard Road, Marina Bay, Sentosa, the airport and major business districts. The culture is multicultural, English-friendly and generally orderly, with Chinese, Malay, Indian and international influences. Residents enjoy excellent public transport, safe streets, diverse food, shopping, parks and efficient public services, although rent and daily expenses can be high. Foreign employees normally need an employer-sponsored work pass; eligibility depends on salary, qualifications, experience and prevailing government criteria. Employers usually guide successful candidates through the application process. Relocating workers should budget for accommodation, deposits, transport, healthcare and insurance, and check pass conditions before travelling. Singapore has a hot, humid climate year-round, with frequent rain and no traditional island-resort lifestyle despite its coastal setting.