Sales & Marketing Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales & Marketing Coordinator supports the hotel’s sales, marketing and business development activities. Typical requirements include a diploma or degree in hospitality, marketing, business administration or a related field, along with relevant administrative or hotel experience. Strong organisational, communication and customer-service skills are expected, as well as proficiency in Microsoft Office and familiarity with social media or marketing tools. The candidate should be detail-oriented, responsive and comfortable coordinating meetings, sales calls, promotional campaigns, client records and reports. Experience in a luxury hotel or international hospitality environment is advantageous. Fluency in English is generally required, while additional Malaysian or Asian languages may be beneficial.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is known for personalised service, refined accommodation, extensive dining facilities and resort experiences. Its Malaysian properties operate in important business and leisure destinations and serve local, regional and international guests. Shangri-La places strong emphasis on guest satisfaction, service excellence, teamwork and employee development. Depending on the property, employees may work across hotel sales, events, food and beverage, accommodation, wellness and corporate functions. A Sales & Marketing Coordinator would typically support commercial activities that help increase room bookings, meetings, events, partnerships and overall hotel revenue while maintaining the brand’s professional standards.

Working in Malaysia

Malaysia offers opportunities in hotel sales, marketing, events, tourism, food and beverage, operations and corporate services. Popular island destinations include Langkawi, Penang, Tioman, Redang and parts of Sabah, while Kuala Lumpur and major mainland cities provide broader career options. The culture is multicultural, with Malay, Chinese, Indian and Indigenous influences, and English is widely used in business and hospitality. Island living can be relaxed and scenic, with beaches, diving, local food and outdoor activities, but transport, healthcare and shopping may be more limited than in cities. Foreign employees normally need an employer-sponsored Employment Pass, and approval depends on the role, qualifications and salary. Candidates should confirm visa sponsorship, accommodation, medical coverage, flights and relocation assistance before accepting an offer. Costs vary significantly between resort islands and urban areas.