Events and Operations Assistant Manager, Family Experience

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The role supports the planning, delivery and daily operations of family-focused experiences, activities and events at Shangri-La Singapore. Requirements typically include a diploma or degree in hospitality, events, recreation, education or a related field, along with several years of experience in hotel operations, event coordination, guest services or family entertainment. The successful candidate should be organised, creative and confident in leading activities for children and families. Strong communication, problem-solving and team-supervision skills are expected, together with a warm service attitude and attention to safety. Flexibility to work weekends, public holidays and varied shifts is important. Experience with children’s programmes, themed events or luxury hospitality would be advantageous.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The company is known for personalised service, elegant accommodation, Asian-inspired hospitality and strong attention to guest wellbeing. Shangri-La Singapore is a prominent urban resort set amid extensive gardens near Orchard Road. It serves leisure and business travellers and offers accommodation, restaurants, meeting facilities, wellness services and family-oriented experiences. The company places emphasis on genuine care, professional development, teamwork and memorable guest interactions. Employees are generally expected to maintain high service standards while working collaboratively in a multicultural and fast-paced hotel environment.

Working in Singapore

Singapore is a compact island city-state with strong employment opportunities in hospitality, tourism, events, finance, technology, healthcare and education. The culture is multicultural, with English widely used alongside Mandarin, Malay and Tamil. Life is safe, efficient and convenient, supported by excellent public transport, modern amenities and diverse food options. Housing can be expensive, especially in central areas, so many employees share apartments or live farther from the city centre. Singapore has a tropical climate, busy urban neighbourhoods, parks and easy access to nearby Southeast Asian destinations. Foreign hires generally need an employer-sponsored work pass, such as an Employment Pass or S Pass; eligibility depends on salary, qualifications and government assessment. Employers may assist with relocation, accommodation guidance and pass applications. Candidates should confirm benefits, working hours and pass eligibility before accepting an offer.