Family Experience Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Family Experience Supervisor is expected to create engaging, safe and memorable activities for children and families at Shangri-La Hong Kong. Requirements typically include hospitality or guest-relations experience, strong communication skills, good organisational ability and confidence supervising activities, events and children’s programmes. Candidates should be friendly, energetic, patient and attentive to safety, hygiene and service standards. Experience in childcare, recreation, education, hotels or family entertainment is advantageous. The role may require weekend, evening and public-holiday shifts, as well as coordination with other hotel departments. Fluent English is generally important; Cantonese, Mandarin and relevant childcare or first-aid training may be beneficial.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its brands are known for warm Asian hospitality, personalised service and high-quality accommodation, dining, wellness and family experiences. Shangri-La Hong Kong is associated with premium city hotels serving leisure travellers, families, business guests and major events. Employees typically work in a multicultural environment with structured service standards, training opportunities and career mobility across the group. The company places strong emphasis on guest satisfaction, teamwork, professionalism and creating memorable stays. Benefits and employment conditions vary by property and position, but may include staff meals, hotel discounts, training and other hospitality-related benefits.

Working in Hong Kong

Hong Kong is a compact, international city with excellent transport, a dense urban core and easy access to beaches, hiking trails and outlying islands. Hospitality offers opportunities in luxury hotels, restaurants, events, tourism, retail and family entertainment, although competition can be strong. The culture blends Cantonese traditions with global influences; English is widely used in business, while Cantonese and Mandarin are valuable advantages. Lifestyle is energetic and convenient, but accommodation can be expensive and space is limited. Foreign employees generally need an employment visa sponsored by a Hong Kong company, normally requiring a confirmed offer and evidence that the role and qualifications meet immigration requirements. New arrivals should arrange accommodation, health coverage, banking and an identity card promptly. Public transport is reliable, and most districts are well connected without a car.