Host / Hostess - Shang Palace

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host/Hostess at Shang Palace is responsible for welcoming guests, managing seating arrangements, handling reservations, answering enquiries, and ensuring a smooth and friendly arrival experience. Candidates should have previous experience in luxury hotels, fine dining, or guest relations, with strong communication and interpersonal skills. Fluency in English and Cantonese is generally expected in Hong Kong; Mandarin is an advantage. The role requires a polished appearance, professional manners, good knowledge of restaurant services, and the ability to remain calm during busy periods. Candidates are expected to be attentive, organised, service-minded, and flexible with shifts, weekends, and public holidays.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and other hospitality businesses across Asia, the Middle East, Europe, North America, and beyond. Its brands are known for warm Asian hospitality, high service standards, and distinctive guest experiences. Shangri-La Hong Kong operates prestigious properties including Island Shangri-La and Kowloon Shangri-La, with a strong focus on luxury accommodation, dining, wellness, and events. Shang Palace is the group’s refined Chinese restaurant concept, recognised for Cantonese cuisine, elegant surroundings, and attentive service. Employees typically work in a multicultural environment with opportunities for hospitality training, career development, and internal mobility across the group. Benefits may include staff meals, uniform, medical coverage, discounts, and performance-related incentives, depending on the specific employment contract.

Working in Hong Kong

Hong Kong is a dynamic international city built around Victoria Harbour, combining dense urban life, traditional neighbourhoods, beaches, hiking trails, and outlying islands. Hospitality offers opportunities in luxury hotels, restaurants, clubs, events, tourism, and retail, with English, Cantonese, and Mandarin all valuable. The culture is fast-paced, punctual, service-focused, and multicultural, while leisure options include excellent food, shopping, nightlife, hiking, and efficient public transport. Accommodation can be expensive, so employees often share flats or live in districts outside the central areas. Foreign nationals normally need an approved employment visa before starting work; the employer generally sponsors the application and must demonstrate a genuine position and suitable salary. Applicants should prepare qualifications, references, passport documents, and medical or immigration paperwork where required. Hong Kong’s high living costs should be weighed against career opportunities, potential staff benefits, and access to a safe, well-connected city.