Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – Income Audit is responsible for reviewing daily revenue, reconciling income from rooms, food and beverage, spa, and other outlets, and ensuring accurate posting and financial controls. Candidates should have relevant hotel finance or accounting experience, strong knowledge of income-audit procedures, excellent numerical and analytical skills, and familiarity with hotel systems such as Opera or similar platforms. The role requires attention to detail, integrity, clear communication, and the ability to meet reporting deadlines. The successful candidate is expected to identify discrepancies, support internal and external audits, work closely with operational departments, and maintain Shangri-La’s professional service standards.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for personalised service, elegant properties, and its philosophy of genuine care for guests and colleagues. Shangri-La hotels typically offer accommodation, dining, meetings, wellness, and leisure facilities, with operations supported by structured financial, commercial, and service teams. In Indonesia, the group has established a presence in major business and resort destinations, serving both international travellers and local guests. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork, discretion, and a strong commitment to guest satisfaction. Benefits and career opportunities may vary by property, employment level, and local labour regulations.

Working in Indonesia

Indonesia offers varied opportunities in luxury hotels, resorts, restaurants, finance, tourism, technology, and business services. Bali is the best-known international hospitality destination, with jobs concentrated in areas such as Seminyak, Nusa Dua, Ubud, and Canggu. Java, particularly Jakarta and Surabaya, provides stronger corporate and finance opportunities, while Lombok, Batam, and other islands offer growing resort and tourism markets. Indonesian culture values respect, modesty, hospitality, and good relationships; English is useful in international hotels, while Bahasa Indonesia helps with daily life. Living costs vary considerably, with Bali’s popular areas often more expensive than smaller cities. Employers normally arrange or sponsor the appropriate work authorization, such as a work permit and limited-stay visa, where eligible. Foreign nationals must not work on a tourist visa. Secure a written contract, confirm accommodation and benefits, and research healthcare, transport, taxes, and local customs before relocating.