Service Leader - HR

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – HR is expected to support daily human resources operations, including recruitment, onboarding, employee relations, HR administration, training coordination, performance support, and compliance with company policies and Philippine labor regulations. Candidates typically need a degree in Human Resources, business administration, or a related field, along with several years of hotel or hospitality HR experience. Strong communication, organization, confidentiality, problem-solving, and interpersonal skills are essential. Experience with HR systems and knowledge of labor standards are advantageous. The successful candidate should be approachable, service-oriented, discreet, and able to work effectively with employees and managers in a fast-paced resort environment.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, Africa, North America, and Australia. Its properties are known for warm Asian hospitality, high service standards, and distinctive guest experiences. In the Philippines, Shangri-La operates well-known hotels and resorts, including properties in Manila, Cebu, and Boracay. The company places strong emphasis on colleague development, respectful workplace culture, guest satisfaction, and operational excellence. A Service Leader – HR supports this culture by helping colleagues succeed, maintaining sound employee practices, and ensuring that resort operations follow both Shangri-La standards and local employment requirements.

Working in Philippines

The Philippines offers hospitality opportunities across Luzon, Cebu, Boracay, Palawan, Bohol, and Mindanao. Manila provides the broadest corporate and hotel market, while Boracay, Palawan, Cebu, and Bohol offer resort careers and a more tourism-focused lifestyle. Island living usually means warm weather, beaches, friendly communities, affordable local food, and slower travel, although transport, internet, healthcare, and shopping can be less convenient outside major towns. Filipino culture values hospitality, family, respect, and cooperation; English is widely used in workplaces. Foreign applicants generally need an employer-sponsored work permit and an appropriate visa, commonly arranged with support from the hiring company. Philippine nationals normally need standard employment documents, tax registration, and government contributions. Before relocating, confirm accommodation, transportation, medical coverage, salary currency, probation terms, and whether meals or staff housing are included. Typhoons, humidity, and seasonal travel disruptions should also be considered.