Service Leader - F&B (Sinfully)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B is responsible for supervising daily restaurant or outlet operations, coordinating service, maintaining Shangri-La standards, and ensuring guests receive warm, efficient hospitality. Candidates typically need relevant experience in hotel or restaurant service, good knowledge of food and beverage operations, strong communication skills, and the ability to lead and coach a team. Familiarity with point-of-sale systems, service procedures, hygiene requirements, and handling guest concerns is valuable. The successful candidate is expected to be hands-on, professional, organised, guest-focused, and comfortable working flexible shifts, weekends, and holidays. Previous supervisory experience and a hospitality-related qualification are normally preferred.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America, and other international destinations. The group is recognised for attentive Asian-inspired hospitality, high service standards, attractive resort settings, and well-developed food and beverage operations. In the Philippines, Shangri-La operates established properties including luxury city hotels and beachfront resorts, employing teams across rooms, restaurants, events, wellness, and guest services. The company generally offers structured training, career development, employee benefits, and opportunities to transfer within its international network. Its workplace culture places strong emphasis on genuine care, professionalism, teamwork, guest satisfaction, and consistent brand standards.

Working in Philippines

The Philippines offers hospitality opportunities across Luzon, Cebu, Boracay, Palawan, Bohol, and other resort islands. Jobs are available in hotels, restaurants, tourism, events, diving, wellness, and guest services, with stronger demand in major cities and established beach destinations. Filipino culture is welcoming, family-oriented, sociable, and strongly influenced by local traditions and English-language education. Island living can be relaxed and scenic, but transport, healthcare, internet, and shopping may be more limited outside major centres. Foreign workers generally need an employer-sponsored work permit and an appropriate visa; requirements should be confirmed with the Philippine Bureau of Immigration and the employer before travelling. Local hires should budget for accommodation, transport, utilities, and seasonal price increases in tourist areas. Research the exact island, housing options, weather, and contract benefits carefully before relocating.