Director of Chinese Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Chinese Operations is expected to lead the hotel’s Chinese-market business, strengthening relationships with travel agencies, corporate partners, tour operators and high-value guests. Responsibilities may include developing sales strategies, coordinating Chinese guest services, supporting revenue growth, monitoring market trends and working with hotel departments to deliver culturally appropriate experiences. Candidates should have senior hospitality, tourism or commercial experience, strong knowledge of the Chinese travel market, excellent communication and negotiation skills, and a proven record of achieving revenue targets. Fluency in Mandarin and English is likely required, along with sound knowledge of Philippine tourism, leadership ability and flexibility to work across departments and travel when necessary.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Traders and Kerry brands, with a reputation for personalized service, Asian-inspired hospitality and high-quality guest experiences. In the Philippines, Shangri-La properties operate in major business and leisure destinations, including Manila, Cebu and Boracay. The company employs international and local teams across hotel operations, food and beverage, wellness, sales and corporate functions. Employees can typically expect structured luxury-hospitality standards, multicultural workplaces, training opportunities and benefits that vary by property and employment contract.

Working in Philippines

The Philippines is an archipelago with strong opportunities in hotels, resorts, tourism, food and beverage, business services and customer support. Manila offers the widest professional network and international connectivity, while Cebu, Boracay and Palawan provide prominent resort and tourism careers. Filipino culture is generally warm, family-oriented and English-friendly, with diverse regional traditions, festivals and excellent local cuisine. Lifestyle ranges from busy urban living to relaxed beach communities, although traffic, humidity and seasonal typhoons should be considered. Foreign employees normally need an employer-sponsored work permit and Alien Employment Permit, with the appropriate visa arranged through Philippine authorities. Employers often assist with documentation, accommodation or relocation, but applicants should confirm taxes, insurance, housing and contract terms before moving.