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The Service Leader supports the Customer Sales and Guest Service Center by handling reservations, guest inquiries, service requests, complaints, and pre-arrival arrangements. Requirements typically include a hospitality, tourism, or related qualification; previous hotel, reservations, call-center, or guest-relations experience; strong spoken and written English; computer literacy; and confidence using reservation or customer relationship systems. The successful candidate should be organized, service-focused, commercially aware, and able to lead or guide colleagues during busy periods. Flexibility to work shifts, weekends, and holidays is expected. Shangri-La will also look for excellent communication, problem-solving, attention to detail, and the ability to represent the brand warmly and professionally.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Its properties are known for refined accommodation, personalized service, distinctive dining, wellness facilities, and strong attention to local culture. In the Philippines, Shangri-La operates major city hotels and resort properties, serving business travelers, families, leisure guests, and large events. The company places considerable emphasis on genuine hospitality, employee development, teamwork, and creating memorable guest experiences. Employees may receive structured training, career mobility, service-charge participation, meals, health benefits, and other property-specific benefits. Exact compensation and working conditions vary according to the hotel, location, experience level, and employment contract.
The Philippines offers opportunities in luxury hotels, resorts, restaurants, cruises, travel agencies, customer service, events, and tourism operations. Major employment hubs include Manila, Cebu, Boracay, Palawan, Bohol, and Davao. Filipino culture is generally warm, family-oriented, respectful, and English-friendly, with strong influences from Asian, Spanish, and American traditions. Island living can provide beautiful beaches, outdoor activities, affordable local food, and a relaxed social lifestyle, although transport, healthcare access, internet reliability, and seasonal weather vary by destination. Foreign nationals normally need an employer-sponsored work permit and an appropriate visa before legally working; requirements can include immigration approval, labor authorization, medical documents, and a valid employment contract. Relocating employees should confirm housing, transportation, insurance, tax obligations, and emergency arrangements with Shangri-La before accepting an offer. Local salaries are commonly quoted in Philippine pesos and may include service charge or accommodation at resort properties.
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