Service Manager Engineering

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager Engineering is responsible for coordinating daily engineering and maintenance operations, ensuring hotel facilities, equipment, utilities and guest areas remain safe, reliable and well maintained. Candidates typically need a diploma or degree in mechanical, electrical, civil or building services engineering, along with several years of supervisory experience in a hotel, resort or large commercial property. Knowledge of preventive maintenance, energy conservation, building systems, safety procedures and local regulations is expected. The successful candidate should be practical, organised and able to lead technicians, manage contractors, respond to emergencies and control departmental costs. Strong communication skills, customer focus, troubleshooting ability and flexibility to work shifts, weekends and public holidays are important.

About the employer

Shangri-La is a leading luxury hospitality group originating in Asia and operating hotels, resorts and residences across major destinations worldwide. Its properties are known for personalised service, comfortable surroundings and a strong emphasis on guest experience. Hotel teams commonly include colleagues from many nationalities and work across accommodation, food and beverage, wellness, events and engineering services. Engineering employees help protect the quality and safety of the property by maintaining electrical, mechanical, plumbing, HVAC, fire-life-safety and building systems. Shangri-La generally promotes structured operating standards, staff training and internal career development. Benefits vary by property and may include service charge, meals, uniform, medical coverage, transport or staff accommodation. Exact conditions depend on the Indonesian hotel, the candidate’s qualifications and local employment regulations.

Working in Indonesia

Indonesia offers opportunities across Bali, Java, Lombok and other tourist islands, particularly in hotels, resorts, restaurants, construction, engineering, tourism and business services. Bali is popular with international workers and provides a relaxed lifestyle, beaches, outdoor activities and a large expatriate community, although housing and traffic can be expensive. Java, including Jakarta and Surabaya, offers broader corporate opportunities and urban conveniences. Indonesian culture values politeness, community, religious awareness and respectful workplace relationships; customs differ between regions. Employees should expect tropical weather, varied transport and a generally affordable cost of living outside major tourist centres. Foreign nationals normally need employer sponsorship and an appropriate work permit and visa; working on a tourist visa is not permitted. Employers usually guide the application process, but candidates should confirm current immigration rules, contract benefits, accommodation and taxation before relocating.