Horizon Club / Executive Lounge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Horizon Club / Executive Lounge Manager oversees the daily operation of the hotel’s premium lounge, ensuring attentive service, accurate food and beverage presentation, smooth check-in support, and a welcoming experience for VIP and Club guests. Candidates should have several years of experience in hotel guest services, food and beverage, or executive lounge operations, preferably within an international luxury hotel. Strong communication, leadership, organization, complaint-handling, and service-recovery skills are expected. The role requires a professional appearance, good English, flexibility to work shifts, weekends, and holidays, and the ability to train and motivate a multicultural team while maintaining Shangri-La service standards.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international destinations. Its hotels are known for warm Asian hospitality, personalized guest service, and high standards in accommodation, dining, wellness, and events. In Indonesia, Shangri-La properties serve business and leisure travelers and typically offer restaurants, lounges, meeting facilities, spas, and premium guest services. The company places strong emphasis on employee development, cultural awareness, service excellence, and creating memorable experiences. Working for Shangri-La can provide exposure to international hotel procedures, luxury-service operations, and career opportunities across its global network.

Working in Indonesia

Indonesia offers hospitality opportunities across Bali, Java, Lombok, Batam, and other resort islands. Jobs are concentrated in luxury hotels, restaurants, villas, beach resorts, events, and tourism services, with stronger demand in Bali and major cities such as Jakarta and Surabaya. Life in Bali combines beaches, outdoor activities, Hindu traditions, international communities, and a generally relaxed lifestyle, although traffic, seasonal costs, and tourism-area rents can be high. Indonesia is culturally diverse, and respectful dress, punctuality, religious awareness, and polite communication are important. Foreign employees normally need employer sponsorship and the appropriate work permit and limited-stay visa; working on a tourist visa is not permitted. Employers may assist with documentation, accommodation, flights, insurance, and relocation, but these benefits should be confirmed in the employment contract.